Language
EN
  • FR
  • AR
Select your country and language
  • North & South Africa
  • Middle East
Algeria Algeria
Egypt Egypt
Ghana Ghana
Ivory Coast Ivory Coast
Mauritius Mauritius
Morocco Morocco
Senegal Senegal
South Africa South Africa
Bahrain Bahrain
Jordan Jordan
Kingdom Of Saudi Arabia Kingdom Of Saudi Arabia
Kuwait Kuwait
Lebanon Lebanon
Oman Oman
Qatar Qatar
United Arab Emirates United Arab Emirates
Language & Country
Toggle Nav
Shopping Bag 0

Nespresso Troubleshooting Creatista Plus

Select another machine

Creatista Plus Assistance | Coffee machines

First use

First use

  1. Fill the water tank with fresh potable water.
  2. Place the water tank. insert the drip tray and the capsule container in position. For your safety. operate the machine only with drip tray and capsule container in position.
  3. Plug the machine into the power outlet.
  4. Turn the machine ON by pressing the START
Navigation

Navigation

  1. Rotate the SELECT dial to select your coffee
  2. Display shows current drink settings. Coffee Volume. Milk Temperature. Milk Texture.
  3. Press START
Regular Coffee Preparation

Regular Coffee Preparation

  1. Fill the water tank with potable water.
  2. Turn the machine ON by pressing the START
Milk Coffee Preparation - Single Cup

Milk Coffee Preparation - Single Cup

  1. Fill the water tank with fresh potable water.
  2. To accommodate smaller cups. use the cup support. PUSH the cup support to unlock.
  3. Rotate the SELECT dial to select your drink.
  4. Fill the milk jug with enough fresh cold milk. Minimum and maximum levels are marked on the inside and outside of the milk jug.
  5. Lift the steam wand & position in the centre of the milk jug.
  6. Ensure the milk jug is making contact with the temperature sensor located in the drip tray.
  7. Lift the Lever & insert your capsule.
  8. Press the START
Latte Art

Latte Art

  1. Fill the water tank with fresh potable water.
  2. To accommodate a Latte Macchiato glass. push the cup support in until it locks.
  3. Rotate the SELECT dial to select your drink.
  4. Fill the milk jug to the marked maximum level with fresh cold milk
  5. Lift the steam wand & position in the centre of the milk jug and press START
Adjusting Regular Coffee Drinks

Adjusting Regular Coffee Drinks

  1. Rotate the SELECT dial to the drink.
  2. Press the SELECT dial to adjust the coffee volume.
  3. Rotate the SELECT dial to adjust the coffee volume. The suggested volume is marked with a dotted line.
  4. Press SELECT dial to save & exit or press START
Adjusting Milk Coffee Drinks

Adjusting Milk Coffee Drinks

  1. Rotate the SELECT dial to the drink & press the SELECT dial to adjust drink.
  2. Rotate the SELECT dial to adjust. Espresso Volume. Milk Temperature or Milk Froth level.
  3. Press the SELECT dial to enter & rotate to adjust the setting. Froth levels & Espresso Volumes suggested settings are marked with a dotted line.
  4. Press SELECT dial to save & exit or press START
Reset to factory settings

Reset to factory settings

  1. Drink Settings are: -Coffee Volume. Milk Temperature and Milk Froth.
  2. To reset your drink settings: Select SETTINGS -> Select RESET -> Select COFFEE RESET -> Select ✓ to confirm -> Select X to cancel
  3. To reset factory settings: Select SETTINGS -> Select RESET -> Select FACTORY RESET -> Select ✓ to confirm -> Select X to cancel -> Machine will power off -> On next use. you will need to refer to first use instructions
Emptying the System before a period of non-use or for frost protection

Emptying the System before a period of non-use or for frost protection

  1. Remove the water tank. Place the empty Milk Jug under the coffee outlet.
  2. Rotate the SELECT dial to MAINTENANCE. press SELECT dial. Select "Empty Cycle" & press SELECT to start. When the pump stops. empty & wipe dry the capsule bucket & drip tray.
Energy Saving

Energy Saving

  1. Energy efficient: Machine minimises power use when not making a drink. The display dims after 2 mins of no use. after 10 mins of no use display turns off. Restart by pressing the START
Daily Cleaning

Daily Cleaning

  1. Empty the drip tray and the capsule container every day. Remove cup support by first removing the capsule bucket. then unlocking the cup support. pulling the cup support forward & lifting it upwards to disengage from the machine. Clean cup support and wipe inside machine. reassemble with a clean damp cloth. Remove the water tank and lid and clean them both with odorless detergent and rinse with warm water. Refill the water tank with fresh potable water.
  2. Rinse the milk jug & dry after each use. If required. wash the jug with mild detergent.
  3. Fill the milk jug with potable water between the min & max marks. Select the MILK function & press START. When complete discard the hot water. then wipe the steam wand with a clean damp cloth.
  4. Do not use any strong or abrasive solvent. sponge or cream cleaner. Do not put in the dishwasher.
  5. Dry all the parts with a soft clean cloth and reassemble all parts. Clean the coffee outlet and inside the machine regularly with a clean damp cloth.
  6. Never immerse the appliance or part of it in water or any other liquid.
Steam Wand Cleaning Procedure

Steam Wand Cleaning Procedure

  1. Select Maintenance
  2. Select Clean Steam Wand
  3. Follow the on-screen prompts
Descaling

Descaling

  1. Rotate dial to select MAINTENANCE
  2. Select DESCALE
  3. Follow the on-screen prompts to complete
Water Hardness

Water Hardness

  1. Rotate dial to select SETTINGS
  2. Select Water Hardness
  3. Follow the on-screen prompts to complete
Buttons not illuminated.
  • Machine turns OFF automatically. See paragraph on «Energy Saving Concept».
  • Press START/CANCEL or SELECT to turn to «ON-mode».
  • Check the outlet: plug. voltage. fuse.
No steam or hot water
  • Press START/CANCEL or SELECT to turn to «ON-mode».
  • Check the outlet: plug. voltage. fuse.
No coffee. no water. unusual coffee flow.
  • Check if the water tank is correctly positioned. if empty. fill with potable water.
  • Descale the machine. if necessary.
Coffee is not hot enough.
  • Preheat cup.
  • Descale the machine. if necessary.
The capsule lever does not close completely
  • Empty the capsule container.
  • Check that no capsule is blocked inside the machine. (Note: do not put the finger inside the machine)
Leakage (water under the machine).
  • Empty drip tray if full.
  • Check drip tray is securely inserted.
  • If problem persists. call Nespresso.
No coffee flow. water goes directly into the capsule bucket (despite inserted capsule).
  • Ensure capsule lever is closed.
  • Empty capsule bucket and check that no capsule is blocked inside the machine. (NOTE: do not put finger inside the machine) If problem persists. call Nespresso.
Colour display is dim and hard to see/read
  • Machine display dims automatically after 2 minutes of non use.
  • See paragraph on «Energy Saving Concept».
  • Press START/CANCEL or SELECT to turn to «ON-mode».
  • Adjust the screen brightness setting. Navigate to Settings menu. Select Screen Brightness. Turn the dial and Select High.
Buttons flashing
  • Follow on screen prompt.
  • Check the water tank. If empty. fill with potable water and brew a coffee.
  • Check steam tip for blockages. Use pin cleaning tool stored under the water tank to unblock each of the holes.
  • Descale machine. if necessary.
  • Complete a Clean Steam Wand cycle. if necessary.
Fill Water Tank alert remains on display (water tank is full)
  • Check if the water tank is correctly positioned.
  • If problem persists. call Nespresso.
Descale Now alert is displayed
  • Descale the machine. Navigate to Maintenance menu.
  • Select Descale and follow the on-screen prompts.
Machine Error message is displayed
  • A major fault has occurred.
  • Visit Nespresso.com or call Nespresso.
Machine is ON but ceases to operate
  • Power machine off by holding START/CANCEL.
  • Wait 60 minutes and press START/CANCEL or SELECT to turn to «ON-mode».
  • If problem persists. call Nespresso.
Machine turns to OFF mode.
  • To save energy the machine will turn to OFF mode after 10 minutes of non use. See paragraph on «Energy Saving Concept».
  • Press START/CANCEL or SELECT to turn to «ON-mode».
Milk steam cycle does not start
  • Check if the water tank is correctly positioned. if empty. fill with potable water.
  • Check steam tip for any blockages and ensure wand is lowered.
Quality of froth not up to standard
  • Be sure to use pasteurised whole or semi-skimmed milk at refrigerated temperature (about 4-6 °C / 39-43 F). For a better result. the milk must be newly opened.
  • Check the milk froth setting.
  • Use the milk jug provided.
  • Clean both the milk jug and steam wand after each use.
  • Clean the steam wand. Navigate to Maintenance menu.
  • Select Clean Steam Wand and follow the on-screen prompts.
Steam is very wet
  • Use cold. potable water. Do not use highly filtered. demineralised or distilled water.
Milk overflows
  • Fill jug with appropriate milk volume.
  • Minimum fill level as marked on the inside & outside of the jug.
  • Maximum fill level as marked on the inside & outside of the jug.
  • To stop overflow. either reduce the initial volume of milk and/or reduce the froth level. This varies depending on milk type.
Milk temperature is not hot enough
  • Preheat cup.
  • Use the Sage milk jug provided.
  • Check the milk jug is positioned on the milk jug temperature sensor.
  • Increase the milk temperature setting.
  • Check the steam tip for blockages.
Lower Wand alert is displayed
  • Ensure the steam wand is lowered.
Clean Steam Wand alert is displayed
  • Clean the Steam Wand.
  • Navigate to Maintenance menu. Select Clean Steam Wand and follow the on-screen prompts.

Specifications

Weight5.2 Kilogram
Removable water tank1.5 litre
Dimension (WxDxH)17.0 X 30.9 X 40.9 cm
Pressure19 bar
Automatic power offafter 10 mins
Warranty2 years
Creatista Plus

Creatista Plus

    Free delivery across Morocco !

Cash On Delivery Is Available Across Morocco

Free Return And Cancellation

Contact Us On 0801 00 77 02

  • SECURE PAYMENT

  • CMI
  • Visa
  • Amex
  • Mastercard

Devons-nous vous envoyer un message lorsque des réductions sont disponibles ?

Remind me later

Thank you! Please check your email inbox to confirm.

Oops! Notifications are disabled.