Nespresso Troubleshooting Creatista Pro
Select another machineCreatista Pro Machine Assistance | Nespresso
Screen / buttons not illuminated
- Machine turns OFF automatically.
- Press POWER button to turn machine ON.
- Check the outlet: plug. voltage. fuse.
No steam or hot water.
- Machine is OFF. Press POWER button to turn machine ON.
- Check the outlet: plug. voltage. fuse.
No coffee. no water. unusual coffee flow.
- Check if the water tank is correctly positioned. if empty. fill with fresh. potable water.
- Descale the machine. if necessary.
Coffee is not hot enough
- Preheat cup using hot water button.
- Descale the machine. if necessary.
The capsule lever does not close completely.
- Empty the capsule container.
- Check that capsules aren't blocking inside the machine. (Note: do not place fingers inside the machine)
Leakage (water under the machine).
- Empty drip tray if full.
- Check drip tray is securely inserted.
- If problem persists. call Nespresso.
No coffee flow. water goes directly into the capsule bucket (despite inserted capsule).
- Ensure capsule lever is closed.
- Empty capsule bucket and check that no capsule is blocked inside the machine. (NOTE: do not place fingers inside the machine). If problem persists. call the Nespresso.
Display is dim and hard to see/read.
- Screen brightness is set on a low setting.
- Press POWER button to turn ON.
- Adjust the screen brightness setting. Navigate to Menu and select Screen Brightness.
Fill Water Tank prompt remains on screen (water tank is full).
- Check if the water tank is correctly positioned.
- If problem persists. call Nespresso.
Descale alert is displayed.
- Descale the machine.
- Navigate to the Menu and select Descale. Follow on-screen prompts.
Machine is ON but ceases to operate
- Power machine off by holding START/CANCEL.
- Wait 60 minutes and press POWER button to turn machine ON.
- If problem persists. call Nespresso.
Touchscreen is not working.
- Press POWER button to turn machine OFF. Press POWER button again to turn machine ON.
- If problem persists. call Nespresso.
Touch screen is in instore mode.
- To exit instore mode. press POWER button to turn machine OFF. Press POWER button again to turn machine ON.
Milk steam cycle does not start.
- Check if the water tank is correctly positioned. if empty. fill with fresh potable water.
- Check steam tip for any blockages and ensure wand is lowered.
Quality of froth not up to standard.
- Be sure to use pasteurised whole or semi-skimmed milk at refrigerated temperature (about 4-6 °C / 39-43° F). For a better result. the milk should be newly opened.
- Check the milk froth setting.
- Use the provided milk jug.
- Clean both the milk jug and steam wand after each use.
- Complete Steam Wand Cleaning Cycle. Navigate to the Menu and select Clean Steam Wand. follow the on-screen prompts.
Steam is very wet.
- Use fresh. potable water. Do not use highly filtered. demineralised or distilled water.
Milk overflows.
- Fill jug with appropriate milk volume. DO NOT fill above the MAX level.
- Minimum and maximum levels are marked on the inside and outside of the jug.
- To stop overflow. either reduce the initial volume of milk and/or reduce the froth level. This varies depending on milk type.
Milk system does not start.
- Use the milk jug provided.
- Check the milk jug is positioned correctly on the milk jug temperature sensor in the drip tray.
- Check the temperature sensor in the drip tray is dry and clean.
- Decrease the milk temperature setting
Milk temperature is not hot enough.
- Preheat cup.
- Use the provided milk jug.
- Check the milk jug is positioned on the temperature sensor in the drip tray.
- Increase the milk temperature setting.
- Check the steam tip for blockages.
Clean Steam Wand alert is displayed.
- Clean the steam wand.
- Navigate to the Menu and select Clean Steam Wand. Follow the on-screen prompts.
Specifications
Weight6.65 Kilogram / 14.7 lbs
Removable water tank2 litre / 68 fl.oz
Dimension (WxDxH)25.1.0 x 49.9 x 41.8 cm / 9.8 x 19.6 x 16.5 in
Pressure19 bar / 1.9 MPa
Warranty2 years
